Voice agent call analytics
Voice agent call analytics generally cover call volume, outcomes, conversion rates, and campaign level performance, tracked automatically as calls happen, and typically available both through a dashboard and through the platform's API for custom reporting.
What's typically tracked
Common metrics include total calls placed, connected versus unanswered calls, outcome breakdown like hot, failed, or no answer, meetings booked, and conversion rate by campaign, all aggregated automatically as calls complete.
Dashboard versus API access
Most platforms surface this data in a dashboard for quick visibility, while also exposing the same data through an API for teams that want to pull it into their own internal reporting or business intelligence tools.
Building custom reporting on top of the data
Teams with specific reporting needs, like combining call data with revenue data from another system, typically pull raw call and outcome data through the API or webhook events, then join it with other internal data sources in their own reporting layer.
Frequently asked
Most platforms update call and outcome data in real time as calls happen, rather than on a delayed batch schedule.
More in Technical
A voice agent system is typically built from a few connected layers, a telephony layer that handles the actual phone connection, a speech processing layer that converts audio to text and back, and a language model layer that decides what to say.
Voice AI architecture generally follows a pipeline, speech to text converts what's said into text, a language model decides on a response, and text to speech converts that response back into audio, all repeated for each turn of the conversation.
A voice agent API generally lets you send leads into a calling campaign programmatically, trigger and manage campaigns through code, and pull call data, transcripts, and outcomes back into your own systems on demand.
See real analytics from a live campaign.
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